Frequently Asked Questions
- Can I have any book?
Yes, if it is not on our site we will source it for you
- Can I send you a book?
Yes, before proceeding, we will give you a quote to bind it in your choice of one of our bindings. Please send all your contact details with your book together with details of the binding you have selected and of any messages you wish embossed on the book.
- What happens if my book needs repair?
We do not normally undertake book restoration. If you wish us to bind your own book and are unsure as to whether it needs restoration, please contact us before sending it to us so we can advise you.
- Will you help me find a particular book?
Our team can source most books, including out of print editions. Please email us with details of the book you require and we will advise you as to what is available and relevant prices.
- Will you help with suggesting titles when I don’t know what I want?
Yes, if you contact us with your ideas we will get a list of suitable books together for you (both in and out of print to give you the fullest choice possible).
- Can I return my book if I don’t like it?
Because all books are bound to order and each one is unique it is not normally possible to return a book unless there is something wrong with the book or binding.
- How do I look after my book?
Each book is hand bound by craftsmen and we use a variety of materials in our bindings. Care should be used if the books are placed in a bookcase to ensure that they are not too tightly packed. They are intended to be read and handled normally but care should be taken to ensure that they do not come into contact with grease or water. Leather can be polished using a Leather Binding Polish and patent leather can be polished with a soft cloth.
- How do I return a faulty book?
You must inspect your book immediately upon receipt and, if for any reason, the book and/or its binding is not in accordance with your order or is defective in any way you must notify us immediately but in any event within 7 days of receipt by contacting us on +44 20 7351 3070 (open 9.00am – 5.30pm, Monday to Friday) or by e-mail to firstname.lastname@example.org. You will then be asked to return the book to us and if we agree with your complaint we will at your option either replace the book or refund you the amount paid by you onto the card used for the original order.
- Will you advise on suitable covers?
Yes, if you contact us we will give you our expert advice.
- Can I collect your covers over time?
Please do! We will be adding to the range all the time but will always have every cover material in stock at any time.
- Can I have initials on the book?
Up to three initials are included in the price.
- How much do initials cost?
Up to three initials are included in the price, please contact us if you would like more than three on your book.
- Can I have a message on the book?
Yes, you can put your message on either the front or the back of the book.
- How much do messages cost?
Front and back messages cost £25.00 per line (up to 36 characters including spaces per line)
- Can I have a logo or other designs included on a book?
Yes, we would be happy to do that for you. Please contact us and we will discuss this with you and give you a quote.
- I want to rebind quite a lot of books, can you do this?
We would be delighted to. Please contact us for help and advice.
- I am sending a book as a present, can you gift wrap it?
All our books are gift wrapped in black tissue with the gold Prometheus Bound sticker and delivered in a
black gift box
- Can I change my mind on an order?
Once an order has been placed and accepted it is not normally possible to withdraw the order as each book is individually bound against each order.
- Can I elect a specific delivery date?
Delivery is normally in two to three weeks. If the nature of your order requires additional time we will let you know before commencing work.
- How will you send me my book?
Your book will normally be sent via UK Royal Mail.
- When can I expect to receive my book?
We usually deliver in up to three weeks from date of order. We will let you know when your books have been despatched.