A Change for Prometheus Bound
After a lot of thought and considerable time delving into the complexities of IT, we have decided to remove the online shop from our website. We have discovered over the last few years that the vast majority of our customers prefer to deal with us directly for their purchases and it has simply been too limiting given the wide (almost endless) choices of book, binding and personalisation we offer, to point our customers in the direction of an online order. Every book we make is cherished – whether it be one of our products (a condolence book, a leaving book, a diary for loved godchild) or a leather bound novel to mark a very important occasion – and requires (and deserves) individual focus to ensure that the end result is exactly right. Apart from being able to bind any book obtainable, we are also asked on almost every occasion for advice and guidance on a range of related topics – book title, the most appropriate binding, the details of the message to be embossed, position and colour of embossing, colour of marker ribbons and headbands, colour of endpapers and so forth. And with our paper products (so often purchased for business or commercial use) we need also to offer a broad range of papers (by weight and colour) and frequently emboss logos and related corporate identifiers for which we need to assist with artwork and embossing blocks.
We hope that the removal of the shop will allow us to work more closely with our customers individually and give them far greater options than previously. We are able to intervene at an early stage if we think that we can improve on a specification and this will also allow us to provide, for larger orders, a much wider range of binding materials and covers. So we do not regard this as a regressive step in any way and hope that this can only improve our service and provide an even greater degree of customer satisfaction. We respond in detail to enquires (by phone or email) extremely quickly (we aim for a same day response) and always acknowledge enquiries pretty much on receipt. We continue to take payments by credit and debit card (over the phone) and by cheque and bank transfer.
In some ways this change reflects the way in which “real” books stand, proudly, alongside their digital counterparts. We continue to make use of the internet to showcase what we do but give recognition to both the physical book and the pleasure, in an age of impersonal online shopping, of dealing with a real person who can help and guide an extremely personal purchase. We care very much about our books and products and will continue to do everything we can to ensure that what you receive is even better than you expected.